Deputy Store Manager ()


IKEA Arlon seeks :

Deputy Store Manager

As right hand to and replacement of the store manager, you:

  • start from a department head position and take the final responsibility of a department, training your successor into this position.
    The departments that can be taken are preferably  Sales, Customer Relations or HR, as they are linked to the long term priorities, or are linked to the specific situation of the store as well as your own experience and competence development needs
  • gradually take the responsibility of one or more transversal processes into the whole store, covering elements in different departments and supporting the overall goals of the store.
    Processes can be: action plan process, productivity, commercial calendar, commercial review, internal dialogue,…
  • deputize the store manager

You are both a leader and a manager who helps create the conditions for outstanding performance in all areas of the store.

You report to the store manager.

Specific responsibilities:

  • Establish IKEA as the leading Home Furnishing Company in your local market through a very strong commercial focus and delivery of the Concept.
  • Effectively lead and inspire your team, understanding the mix of skills needed to make a fully rounded team, choosing qualified people and creating an environment which encourages them to grow and give of their best. The Deputy Store Manager, working with and through others, brings together the specific competences of each function to achieve the store objectives.
  • In partnership with the HR function, work with your leaders to secure the competence of the department & Store by encouraging them to develop their successors in order for the Store to have in place a realistic and workable succession plan.
  • Coach your direct reports to ensure your team is working in an efficient, lean and simple way in order to maximize the efficiency of the department and the Store, through a process orientated workflow supported by staff planning and in line with the HR Idea.
  • Utilize relevant tools to include Commercial Review; CSI; Brand Capital and VOICE in order to develop the business, yourself and your team.
  • Support IKEA in Belgium with any other tasks and projects as they occur
  • Constantly evaluate the department and Store performance and identify change initiatives to improve the business, taking into account predicted social, economical and environmental changes.


  • Several years of comprehensive experience in high-volume or multi-unit retail management.
  • Strong knowledge and practical experience of retailing.
  • Experience in evaluating the performance of a retail unit.
  • An interest in and understanding of our customers, their needs and how they live, their shopping behavior and how they experience the store.


  • A genuine interest in home furnishings and a curiosity about our customers’ life at home and their dreams of a better everyday life at home.
  • A strong advocate of the IKEA culture & values.
  • The ability to bring out the best in people.
  • The ability to define and explain visions and purpose.
  • The ability to focus on possibilities, give freedom and encourage people to grow.
  • The ability to convert visions and strategies into stimulating goals and action plans.
  • The ability to work through others and set priorities.
  • The desire to work with simple and effective methods.
  • The ability to choose qualified people, set high standards and build effective teams.
  • The ability to use common sense.
  • High level of energy and a proven track record for getting things done.
  • Open to feedback and possessing the desire to learn from others.
  • You possess fluent speaking, reading and writing skills in French and English.
  • You are mobile in Belgium (2 units) and mobile internationally
  • You have opportunities to advance in an international company that cherishes human values and employee development.
  • You can expect a competitive basic salary and a host of perks (collective & hospitalization & disability insurances, staff discount, daily breakfast and a meal prepared the same day at cost price, end of year present, One IKEA bonus plan, portable & mobile, …)
  • We support you, based on a personalized training plan, made together by you and your store manager
  • You have the freedom to develop and nurture your creative ideas in a unique corporate culture



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