Product Specialist Enfocus-ESK000620 ()

Beschrijving:

Enfocus is a leading software company specialized in the development of tools to control the quality of PDF files for print and to automate workflow processes in the graphic arts industry. The company’s innovative solutions streamline the workflow throughout the complete production chain   from design to final print   thereby connecting printers, publishers and designers. Its products go beyond preflight checks, delivering auto-correction of PDFs, advanced PDF editing and automation to guarantee accurate and efficient file exchange.

Enfocus is part of Esko, a global supplier of integrated solutions for packaging, sign and display finishing, commercial printing and professional publishing and of the Danaher group. With Headquarters in Ghent – Belgium, Esko employs around 1,300 people worldwide. Its global sales and support organization covers Europe, the Americas, Northern and Southern Asia.

Enfocus and Esko are headquartered in Ghent.

Description

In the position of Product Specialist, you will be focused on providing timely and accurate technical support to customers and partners related to Enfocus software.
You’ll be based in our offices in Ghent and you’ll report to our Support Manager Enfocus.

Major responsibilities

You will provide technical support not only to the distribution channel but also to customers, consultants and industry experts. This includes analyzing problems, determining the most suitable solution, and communicating this through email and/or by phone.

You will provide services such as assisting customers with activating their products, and on limited occasions, host short training sessions to the sales channel and help them demonstrating our products

• You have a Bachelor’s Degree or higher (preferably in Graphical and digital media or Information Technology) or equivalent through experience
• 2 years of experience providing technical support to end-users is an asset
• Preferably you have knowledge of Enfocus products and the industries Enfocus serves.
• You have strong software knowledge ( Adobe CS, Acrobat, InDesign, Illustrator, Photoshop)
• Technical computer knowledge (hardware and networking) is an asset

Other skills:

• You are customer focused with excellent communication skills
• You are skilled in troubleshooting and problem resolution
• You have a strong goal achievement drive and able to meet deadlines
• You are analytical and solution oriented, creative in finding workaround
• You are able to manage relevant multiple tasks in a fast-paced complex environment
• You have excellent knowledge of English
• You are a great team player and able to coordinate your own work independently

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