Spanish Customer representative – Gent area (English, Spanish, Dutch) ()

Beschrijving:

Customer service Spanish- English – Dutch . In this role, you will maintain and further develop the international customer relations with our clients. As focal point of contact for our customers, you will ensure customer satisfaction and advise customers on product and order related inquiries utilize our quality improvement Process. Next to this you will provide professional and proper response to all product and order related inquiries as required while cooperating in a strong international team. You main tasks will include: – Order processing: Ensuring an accurate, timely handling a high quality order processing and assisting the customer in the selection procedure – Providing the right information and identify the best product which suits the best – Maintaining an intense daily communication with the sales team and other departments – RFI: Managing all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required – Identifying potential sales opportunities and ensure the sales team receives the right information – Creating, editing quotations based on the needs of the clients – Entering, monitoring and checking the orders – Verifying, analyzing and resolving customer requests, inquiries or problems by utilizing established procedures – Daily reporting and weekly joining team meetings – Identify and report all instances of problems, potential sales leads and system errors that are not immediately resolved to supervisor and Sales Representative and / or Sales Management – Assisting in various tasks, projects and responsibilities as assigned by a Customer Care Supervisor or Manager. Profile We are looking for a Spanish profile with 3 years of customer service experience who is able to work in Gent area (area is difficult to reach by public transport). The profile we look for is a dynamic team player with excellent communication skills who easily streamlines different communications channels while troubleshooting and having efficiency in his daily organisation. Our candidate needs: – Fluency in Spanish, English and Dutch (native level both in writing and speaking) – Minimum three years of customer service – Working experiencing with SAP or Navision or AS 400 or any other ERP system – Must be customer oriented, goal oriented, reliable, self-motivated and able to multi-task effectively – Flexibility to make infrequent overnight travel – Minimum bachelor degree – Proficient software skills such as Microsoft Office – Word, Excel – Willing to be flexible in schedule – Fluency in Spanish, English and Dutch (native level both in writing and speaking) – Minimum three years of customer service – Working experiencing with SAP or Navision or AS 400 or any other ERP system – Must be customer oriented, goal oriented, reliable, self-motivated and able to multi-task effectively – Flexibility to make infrequent overnight travel – Minimum bachelor degree – Proficient software skills such as Microsoft Office – Word, Excel – Willing to be flexible in schedule This client based in the area of Gent (which is not accessible by public transport)offers the stability of a permanent position in a loyal company that we know very well. They strongly believe in the importance of team spirit and customer service and seek the same values. You will receive an adequate training, a constant support to further develop your personal career within the company. The company will offer a competitive and evolutionary salary corresponding to your experience and skills. Interested: send us your cv to [email protected] You are an experienced professional and a native speaker of English, German, Spanish, or any other language and are looking for a new professional opportunity in Belgium? Secretary Plus International Talents is there to help!

International Talents is well on its way to becoming the market leader in the selection, recruitment, outsourcing and coaching of ‘native’ multi-lingual professionals. At all levels and in a wide selection of jobs and specialisations in several multinational business environments.

We draft a detailed picture of your personality and experience, your strengths and skills, your wishes and expectations. Thanks to our in-depth selection procedure, personal approach and knowledge of the Belgian labour market we are able to find the perfect match between your personality, your talents and the right position. Part-time or full-time. Permanent, temporary or on a project basis. The choice is yours!

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