VoIP & Network Support Engineer ()

About Voxbone

Voxbone is the market leader in providing worldwide geographical, toll-free and iNum® telephone numbers, enabling Internet communications services providers, global carriers, national operators and enterprises to extend the reach of their voice services internationally, rapidly and with minimal costs.
The company delivers high-quality inbound communications (often referred to as direct inward dialing, or DID) from more than 50 countries and more than 4,000 cities around the world.

We are a team of over 80 with about 20 different nationalities, and are looking for dynamic and motivated talents willing to contribute to our success story.
For more information, visit www.voxbone.com/aboutus.jsf or connect with Voxbone on LinkedIn or Twitter.

VOXBONE is looking for a

to join its NOC Department based in Brussels, Belgium.

Key Responsibilities :

The VoIP & Network Support Engineer gives technical support to the customers. He/she also monitors Voxbone’s network and the VoIP carriers’ network.

• Customers and prospect support via ticketing
  • Troubleshoot VoIP and network issues
  • Solve the issue or escalate it further to carriers or to 2^nd Level VoIP & Network Support Engineer
  • Communicate progress in the ticket to the customer
  • Ensure high rate of customer satisfaction
• Monitoring
  • Make use of different monitoring and alerting tools
  • Troubleshoot the issue when detected and send to ticketing process (§1)
  • Proactively inform customers of detected issues
• Projects & Documentation
  • Go through testing cycle of new technologies
  • Enhance the technical documentation
  • Test compliance of new carriers or partners before closing of agreement

Profile:

• Bachelor degree or equivalent through experience
• Previous technical support experience is an asset
• Good knowledge of SIP and TCP/IP
• Skills in Linux systems, Java applications or open-source VoIP applications is an asset
• Hands-on mentality
• Service minded
• Eager to learn
• Capacity to give professional feedback to various clients in any circumstances
• Fluent in English (written and oral)
• Pro-active, eye for detail, stress-resistant
• Willing to work on shifts (weekends & Bank Holidays)
• Passionate – Reliable – Straightforward

Please send cover letter & resume to [email protected]
A valid work permit is needed – no relocation