108389 – Customer Quality Engineer ()

For Toyota, quality is a way of life. Nothing is so good that it cannot be made better, that is why we strive for constant improvement in everything we do. This basic principle for us is called: “KAIZEN” (“continuous improvement”) and is what guides us in our pursuit of best Quality and the delivery of unparalleled customers satisfaction.

Customer Quality engineers represent the customer voice in the Toyota organization. We strive to maximize European customer satisfaction, through reacting quickly to any vehicle performance concerns. We do this through close cooperation with the national marketing companies in the European market

Your responsibilities

Through analysis of Field Quality information (engine & transmissions) reported by distributors, warranty data analysis and hands-on investigation on vehicles and of recovered problem parts, you will promote quick countermeasure activities. In your role you will lead negotiations with responsible design and manufacturing partners, as well as suppliers, and closely follow-up the progress in each stage of the problem solving process. You have final responsibility to inform and release the repair method to our European technicians.

Your profile

EDUCATION / EXPERIENCE / COMPETENCE

• Min. professional Bachelor degree in Auto mechanics, (automotive) Engineering or equivalent by experience in a similar function

• Min. 1 year experience or internship – working in an After Sales / Customer Services organization of an automotive company is an asset.

• Mind-set: logical, critical, objective, fact-driven, analytical

• Stress resistance and good personal organization

• Assertive but diplomatic attitude and good communication and negotiation skills

• Knowledge of quality processes and tools is an asset

• And last but not least a passion for cars

Willing to travel : 20%

TECHNICAL SKILLS

• General mechanical / automotive knowledge

• Technical problem diagnosis experience is an advantage

• Good knowledge of Microsoft office tools

• Proficiency in English (spoken and written) – any other European language and/or Japanese is an asset.

Place of employment