Customer Service Representative ()

Beschrijving:

Great opportunity to work for a market leader in the fast growing single-use bioprocessing industry.  Our products include customized single-use mixing, bioreactor, and storage technologies, fluoropolymer-based products, and flexible packaging solutions that maximize product integrity and enhance process efficiency for our biopharmaceutical customers worldwide. ATMI is leading the way.  We combine broad expertise in science and engineering with the latest tools and technologies enabling rapid development and scale-up of new solutions to meet the needs of today’s high-technology marketplace.  ATMI promotes a culture that engages employees and fosters growth and development, while offering compensation programs that reward outstanding performance.

ATMI’s Core Values revolve around its employee’s ability to ACT IT:

  • Be Accountable for your work and responsibilities.
  • Always works towards Continuous Process Improvement.
  • Be prepared to Teach and lead the organization to achieve new levels of success.
  • Always act with Integrity.
  • Maximize the value of Teamwork

ATMI LifeSciences, a division of ATMI Inc, has manufacturing facilities in Hoegaarden (BE) and Bloomington (USA) and an R&D center in Brussel (BE). For Hoegaarden, we are looking for a

 

 

Job Overview:

In this role, you are responsible for all aspects of export/import order management activity and play an integral role in supporting sales and operations groups in achieving global objectives and customer satisfaction.

For this, you obtain, analyze and verify the order information in a client friendly way. You initiates and/or implements corrective actions in order to ensure an excellent standard of service. And you prepare customer service summary reports and co-ordinates the handling of special questions.

 

 

Primary Responsibilities

  • You receive, process & verify the accuracy of orders utilizing the organizations internal CRM/MRP system and customer purchase orders
  • You are responsible for the entry & follow-up within the agreed KPI’s.
  • You answer inquiries from customers (by phone, by mail, by face to face contact)
  • You handle and follow-up customer complaints
  • You obtain and evaluate all relevant information to handle product and service inquiries
  • You provide pricing and delivery information
  • You set up new  customer accounts
  • You communicate and coordinate with internal departments
  • You provide feedback on the efficiency of the customer service process
  • You receive and handle incoming calls and support customer visits (practical organization)

Education/Experience:

  • Bachelor degree or equivalent by experience
  • Proficiency in MS office & MRP systems
  • Dutch speaker with good knowledge of French/English/German
  • Knowledge of customer service principles and practices and technical interest

 

To be successful in the role and at ATMI you will need:

  • To be a perfectionist that works detail oriented, with a ‘first time right’ mentality
  • To have a pragmatic approach on solving problems
  • To have the ability to stay focused, work faultless, even with tight deadlines
  • To be eager to learn, to acquire thorough product knowledge
  • To be a teamplayer
  • To have the mentality to put client first

We offer an attractive salary and a comprehensive benefits package.

 

 

 

For immediate consideration, please apply online through the “Careers” section of our website at www.atmi.com.

 

Should you have problems applying online, send your resume and motivation letter to k[email protected]

 

 

No phone calls, please. EOE/AA M/F/D/V

 

Essential functions are the primary job responsibilities which an employee must be able to perform with or without reasonable accommodation. The list of requirements, duties and responsibilities is not exhaustive, but is the most accurate list for the current job. ATMI reserves the right to revise the job description as well as to require that other tasks be performed when the circumstances of the job changes.

Categorie: 

 


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