CUSTOMER SUPPORT ENGINEER (ITALIAN, SPANISH SPEAKING ()
Beschrijving:
The Customer Service Technician will be responsible for the support of Digital Cinema Projection systems at our customer sites.
The Technician will liaise and work with the following suppliers.
- Barco Digital Projectors and Servers
- MasterImage 3D Systems
- Christie Digital Projectors
- RealD 3D Systems
- NEC Digital Projectors
- Dolby Digital Server and 3D System
- Doremi Digital Cinema Servers
- Sony Digital Cinema Systems
- Unique Theatre Management Systems
- Arts Alliance Theatre Management System
Other suppliers may be added as the business grows.
- Provide superior customer service to Cinema Exhibitors.
- Resolve Customers issues quickly and effectively.
- Use network management, monitoring and trouble isolation tools, to gather and interpret information, in order to successfully identify, understand and resolve customer problems.
- Proactively understand and troubleshoot digital cinema systems and technologies, through training and field experience.
- Keep customers and management updated on efforts aimed at restoration of services.
- Maintain accurate logs of trouble shooting and problem resolution.
Other Possible Responsibilities depending upon the Candidate
- Identify and lead projects that will improve Customer Service.
- Act as Technical Account Manager for strategic customers.
- A/V or IT Background.
- Customer Service and Support Experience.
- Experience with Digital Cinema Technology a plus
- Multilingual (Italian and or Spanish + English / Any European Language is a plus).
- Excellent technical problem solving, troubleshooting, follow up skills.
- Ability to work independently and as part of a team.
With headquarters in the middle of Europe, in Liege (Belgium), dcinex is establishing the link between cinema and the newest digital cinema technology. We are offering an end-to-end integration of all digital cinema services, from financial offer to deployment, along with maintenance and content offer.
Dcinex currently employs 200 people in Belgium, Germany and the Netherlands.
We are currently looking for a highly motivated Customer Service Engineer (m/w) with all levels of experience to strengthen the team in place. The position is based at the dcinex office, in Liege.
We offer an attractive salary package. Working at dcinex gives you the chance to join an expanding and innovative company and to work in a young-minded and dynamic environment.
Interested? Send your cover letter and CV to [email protected]
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