Field Service Manager ()

Beschrijving:

Maandag Belgium, part of the Maandag group founded 23 years ago in the Netherlands , is a Project Sourcing company focused on highly educated technical staff .

Our areas of expertise are : Engineering / Construction & Civil Engineering / Pharmaceutical & Chemical, covering Belgium with 3 branches : Antwerp , Hasselt & Ghent and expanding to Brussels & Wallonia in 2013.

Maandag has a unique way of matching , that proves to be successful in recruiting technical staff for all our clients .

The right person for the job at the most opportune moment!

We work with freelancers for short/long term projects and engineers looking for a new challenge . This for a well determined project or towards fixed employment after 12 months.

The high–end service that Maandag provides to customers as well as to our talents is carefully monitored from day 1 to the end of the contract and beyond.

Maandag stands for Quality, Speed and Service .

We are looking for a Field Service Manager for our customer, a medium-sized company where complex process machines are built for the production of pharmaceutical granules.

Function:

• Manages the Field Service Engineers (FSE’s):5-6 internal + ad hoc subcontractors or in house assembly engineers 
• Planning in co-operation with the Service Account Managers (SAM’s) for the service business and with the Project Managers for new equipment sales + communication with FSE’s 
• Management of FSE’s entails: new hires, motivation, organize trainings, manage equipment/tools, make travel arrangements in co-operation with our travel agent, performance management & customer satisfaction reviews/follow up, reporting, follow up and support of service engineers in the field, especially junior ones or in case of problems, … .
• Manages the service planning in MS Projects:
• Planning of holiday/recup, training, … + internal work (FAT’s, validation, …) of FSE’s and ad hoc Process Specialist or Software specialists for on site interventions / training for customers
• Advise on planning of upgrades / new equipment + keep planning up to date ico shifts.
• Is backup for the planning of the Product Development & Test Centre (equipment & Human Resources)
• Is responsible (technically and commercially) for the Maintenance and Calibration (M&C) proposals as well as further development of Service Level Agreement program: preventive maintenance, TPM, OEE, response time agreements, custom trainings), together with his/her co-workers Service Account Managers (SAM’s) and Field Service Engineers and the Customer Service Director.
• Active prospection and acquisition of opportunities: generate proposals and follow up on them commercially with customers and SAM’s.
• Execute commercial reviews on T&C and negotiate with customers
• Prepare field documentation on M&C: checklists, blanc calibration documents, method statements,….
• Proactively monitors and improves customer satisfaction on standard M&C interventions, which involves occasional customer visits
• Is responsible, together with his/her co-workers Service Account Managers, for achieving customer service KPI’s, sales and profit targets
• Reports to the Customer Service Director, and will be supported by his peer SAM’s and the Customer Service Director

• Master Degree Industrial Engineer or equivalent by experience 
• Experience / strong interest in all machine building aspects:
• Technical: application knowledge, process engineering, electronics and controls, mechanical engineering, business operation and organization
• Commercial: get a clear view on customer need from their demand, generate value proposition, demonstrate a will to achieve commercial result (TO, Margin, Satisfaction), claims management
• Accurate, no nonsense attitude and able to take responsibility for customer service projects
• Enthusiastic, service-oriented and flexible team player with commercial affinity
• Prepared to travel (occasionally)
• Fluent knowledge of languages (English and Dutch mandatory, French and German preferred, Spanish nice to have)

If you are interested please contact me by email: [email protected]

Geïnteresseerd in deze functie? Neem dan snel contact op met onze vestiging in Antwerpen op +32 3 304 39 00 of [email protected]

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